Replacement / Defected Policy
Goods received within 2 days are only able to be returned or exchanged if and only if the product is defective. The grace period starts from the day the product reaches/delivered to the recipient. The definitions of defects are as follows:
- T Shirt has been torn during shipment transit
- Custom cases contains defects (broken or damaged) during shipment transit
- Printing made on the t shirt is defective
In case of the products torn/broken/damaged, customer must take a photo of the damaged goods as proof in order to proceed with a replacement. Kindly note that without a photo, there will be no replacement made. Returned defects products will be inspected thoroughly (3 to 5 business days) before reaching a verdict. Exchangeable or refundable policy is void if the products show any sign of used.
Return and Exchange Policy
Please be advised regarding the terms and conditions to proceed with an exchange police which is listed below :-
- Return shipping cost is to be borned by customers.
- Shipping cost to resend products will also have to be borned by customers.
- Exchange is NOT possible and would only be allowed if the product has been damaged/torn/broken during transit and to be informed within 2 working days after delivery
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the recipient/customer. You are responsible for any loss or damage to hardware of the products during shipment transit. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Upon receiving the returned product, we will examine it and notify you via e-mail, within a reasonable period of time (3 to 5 business days), wether you are entitled to a replacement or a refund, we will replace the product or refund the purchase price using the original method of payment.
Flossycarterstore reserves the rights not to entertain any complaints file after 2 business days (after delivery) of the grace period mentioned previously. Product & Service complaints will be handled as per case basis.
Cancellation of orders after which payment has been made due to any reasons will only be entertained if the shipment has not been processed. Kindly inform us immediately.so that we can take the appropriate steps to cancel the order. Please be advised that not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
Once products are SHIPPED, there is NO cancellation of orders as shipping fees, products manufactured and payment gateway fees are non-refundable items. Refund on the other hand will only be processed after 3 to 5 business days of investigation(which we will conclude and provide confirmation if there would be a refund) and once the product returns to been returned back to us.
We are not able to provide a refund If your parcel returned dues to incorrect address given by customer or unclaimed parcels. Kindly double confirm the mentioned details before submitting the payment.